Shipping policy

All orders are subject to processing before dispatch, including payment verification, inventory checks, quality inspection, and packaging. Standard processing times apply to in‑stock items, excluding weekends, public holidays, and peak periods. Processing delays may occur due to stock shortages, payment issues, customs requirements, or logistical constraints.

We offer international shipping to select destinations using trusted third‑party logistics partners. Shipping availability, carriers, and estimated delivery times vary by location and are displayed at checkout. Transit times may be extended due to customs clearance, local postal delays, weather, or global logistical disruptions.

Shipping fees are calculated based on package weight, dimensions, destination, and service level, and are displayed at checkout. Prices do not include import duties, taxes, VAT, brokerage fees, or other charges imposed by the destination country. You are solely responsible for all such fees and compliance with local import rules. Failure to pay may result in package refusal, return, or abandonment, for which no refund will be issued.

Once a package is tendered to the carrier, risk of loss, damage, or theft during transit transfers to you. We are not liable for carrier delays, lost packages, misdeliveries, or damage caused by improper handling. It is your responsibility to provide an accurate delivery address and arrange for package receipt. For lost parcels, you must first file a claim with the carrier; we will assist with documentation upon request.

Packages marked undeliverable due to incorrect address, recipient absence, refusal to pay duties, or expired holding periods will be returned to us at your expense. We will process a refund for the product cost only, minus original shipping, return shipping, and any applicable administrative fees, once the package is received and inspected.

Requests to modify a delivery address after dispatch cannot be guaranteed. We will attempt to assist if contacted promptly, but carriers may impose fees or deny changes. We accept no liability for failed address updates or resulting delivery issues.