Privacy policy

1. Scope & Commitment

This Privacy Policy explains how elixirarel (“we,” “us,” “our”) collects, uses, stores, protects, and discloses personal information obtained from users of our Platform and customers who purchase apparel, handbags, jewelry, and related accessories. We are committed to handling your data securely and in compliance with applicable data protection laws governing cross‑border e‑commerce. This Policy applies to information collected during account creation, checkout, customer service interactions, and general browsing.

2. Information We Collect

We collect information you voluntarily provide and certain technical information automatically:
  • Personal identifiers: full name, email address, delivery and billing addresses.
  • Payment details: processed by secure third‑party providers; we do not store full card numbers or sensitive authentication data.
  • Order information: product selections, sizes, order history, shipping preferences, and return requests.
  • Technical data: IP address, device type, browser type, browsing activity, and session data, used to improve Platform performance and security.

3. How We Use Your Information

We use your information only for legitimate business purposes, including:
  • Processing, fulfilling, and shipping your orders.
  • Verifying payments, preventing fraud, and ensuring transaction security.
  • Communicating order status, shipping updates, and responses to inquiries.
  • Improving Platform functionality, product selection, and user experience.
  • Complying with legal, customs, and regulatory requirements for cross‑border delivery.
  • Sending marketing communications only if you have explicitly opted in; you may withdraw consent at any time.

4. Data Sharing & Disclosure

We do not sell, rent, or lease your personal information to unaffiliated third parties. We may share necessary data with trusted partners who assist in operating our business, including:
  • Shipping carriers and logistics providers to deliver your orders.
  • Payment processors and fraud detection services to secure transactions.
  • Customs and regulatory authorities to fulfill cross‑border requirements.
  • Legal or governmental bodies when required by law, court order, or legal process.
All third parties are bound by confidentiality and data security obligations and may use your information only for the purposes we specify.

5. Data Security

We implement industry‑standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include encrypted data transmission, secure server infrastructure, access controls, and regular security reviews. While we maintain strong safeguards, no electronic system is entirely immune to risk, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer required, data is securely deleted or anonymized in accordance with internal policies.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, update, restrict, or request deletion of your personal data. You may also withdraw consent to marketing communications at any time. To exercise these rights, submit a detailed request via our contact email. We will respond to valid requests in compliance with applicable laws.

8. Cookies & Tracking

We may use cookies and similar technologies to enhance Platform functionality, remember preferences, analyze usage, and improve services. You may adjust browser settings to decline cookies, though this may limit certain features of the Platform.

9. Policy Changes

We may update this Policy periodically to reflect changes in our practices or legal requirements. Revised versions will be posted on the Platform, and your continued use after the effective date constitutes acceptance of the updated Policy.

10. Contact for Privacy Inquiries

For questions, requests, or concerns regarding this Policy or our data practices, contact us exclusively at: connect@elixirarel.com